Policies
What to expect when you book.
A short set of rules that keeps visits predictable for hosts and homeowners.
Reschedules and cancellations
Reschedule or cancel free up to 24 hours before your arrival window. Cancellations inside 24 hours are charged 50% of the visit. Not happy with a clean? Tell us within 24 hours and we come back and fix it at no charge.
Payment
Your card is saved at booking and charged after the clean is complete. Receipts go to your email.
Photo proof and access
Keys, alarms, gate codes and other access notes are stored only in your booking notes and shared only with the cleaner assigned to your home. Physical keys are tagged by number, never by address, and returned whenever you ask.