What to expect when you book.

Working hours

We clean Monday to Friday, 9am to 7pm Eastern. Work is planned to finish by 7pm, the last arrival window is 3pm to 5pm, and Ashlee confirms the schedule fits before your booking is locked in.

Our booking line answers calls around the clock. Cleaning itself happens Monday to Friday, 9am to 7pm Eastern.

Booking and confirmation

Booking online sends us a request, not a locked-in job. Ashlee reviews the day and the arrival window, our team follows up to confirm, and nothing is charged when you book. For questions or to speak with our team, call (904) 204-3067.

We ask for at least 24 hours notice on a new booking. If a day looks tight against the 7pm finish, Ashlee reviews it before it is confirmed rather than promising a time we cannot hold.

Reschedules and cancellations

Reschedule or cancel free of charge up to 24 hours before your arrival window starts. Inside 24 hours, a cancellation or a move may be charged 50% of the quoted service. Emergencies and anything that looks unfair go to a person, never to an automatic charge.

If we cannot get in

Please leave us a working way in. If we cannot get in, we try to reach you and wait up to 15 minutes from arrival inside the agreed window. If it still cannot be sorted, the visit may be treated as a missed visit at 50% of the quoted service. We never charge twice for the same visit.

If we are running late

If we are running behind, we call you and agree a revised arrival time. If we cannot make the agreed window, you may move the visit or cancel it at no charge. You are never charged for our delay.

Extra work

Extra work is quoted before it starts. We describe the scope and the price, you approve it, and Ashlee approves the schedule. No surprise charges and no unauthorised overtime.

Our guarantee

Not happy with a clean? Tell us within 24 hours and we come back and fix it at no charge.

Complaints, damage, refunds, fee questions or a request to speak to a person go straight to Ashlee or Ben. (904) 204-3067 reaches us either way.

Payment

Your card is saved at booking and charged after the clean is complete. Receipts go to your email.

Photo proof and access

Keys, alarms, gate codes and other access notes are stored only in your booking notes and shared only with the cleaner assigned to your home. Physical keys are tagged by number, never by address, and returned whenever you ask.